MSP Services, LLC
Automotive Mystery Shop
We are committed to working with you so that we can customize your mystery shopping program to meet your automotive specific needs.
Ensuring the outside feels safe, secure and clean
Determining length of time a customer browses the sales floor prior to being engaged by sales personnel
Ensuring staff attempts to gather personal data for input into a database of potential customers
Checking sales personnelís knowledge of products
Evaluating the overall customer service experience
Checking sales personnel overall performance
Watching to see if the cash drawer is left open after ringing the sale
Evaluating the ambiance inside the shop
Checking the facility to ensure itís maintained regularly
Ensuring personnel comply with professional guidelines
(These reports can be mixed and matched with each other to create one report)
The reports are designed to measure the guest's total automotive experience. Each auto shop can have their own unique set of data based on their operational needs.
This information gives management invaluable customer perspective and a measurable quality of your operations results. This information becomes powerful over time, as cumulative data shows important trends and their guests opinions.
The information also provides opportunities to recognize outstanding employee performance, management performance and training results. In many cases awards & bonuses can be awarded based on these scores and subsequent improvements.
We also believe in celebrating the success of our top performer who achieved overall excellence. This award is presented to the best performer at the end of every quarter and one for the overall best automotive shop of each year.
On-Site Trial Mystery Shop Evaluation
Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.
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