Bowling Alley Mystery Shop

Bowling Alley Mystery Shop

We are committed to working with you so that we can customize your mystery shopping
program to meet your bowling alleys specific needs.

This includes:

Ensuring the outside feels safe, secure and clean
Determining length of time that customers wait for a lane
Evaluating the overall customer service experience
Checking service counter attendants overall performance
Checking the condition of the bowling balls, shoes and lanes
Evaluating the quality of the food at the snack bar
Evaluating the ambiance inside the bowling alley/snack bar/pro shop
Checking for mechanical breakdowns on the lanes
Operating electronic scoring with ease
Checking to see if help was readily available to assist with a customers needs
Checking the facility to ensure it’s maintained regularly
Ensuring personnel comply with professional guidelines

(These reports can be mixed and matched with each other to create one report )

The reports are designed to measure the guest's total bowling experience. Each bowling
alley can have their own unique set of data based on their operational needs.

This information gives management invaluable customer perspective and a measurable
quality of your operations results. This information becomes powerful over time, as
cumulative data shows important trends and their guests opinions.

The information also provides opportunities to recognize outstanding employee
performance, management performance and training results. In many cases awards &
bonuses can be given based on these scores and subsequent improvements.

We also believe in celebrating the success of our top performer who achieved overall
excellence. This award is presented to the best bowling alley at the end of every quarter
and one for the best overall bowling alley of each year.

If you would like further information about our mystery shopping program and would like a Sales Representative to contact you, please and fill out the form provided.

On-Site Trial Mystery Shop Evaluation

Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.

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