Movie Theater Mystery Shop
At Mystery Shopper Pros we are committed to working with you to customize your movie theater mystery shopping program to meet your specific needs.
Undercover Theatre Evaluations
Checking Show recordings for clarity
Ensuring the outside feels safe, secure and clean
Ensuring the staff welcome the customers
Evaluating the ticket office/lobby/auditorium
Evaluating the concession stand process
Evaluating the quality of the food and pricing
Evaluating the ambiance inside the theater
Evaluating the overall film presentation
Checking the facility to ensure it’s maintained regularly
Ensuring theater personnel comply with professional guidelines
Observing management presence and problem resolutions
Evaluating the overall customer service experience
Theater Open Checks
Box Office and Attendance Verification
Trailer Verification Checks
Sneak Preview Evaluations
Patron counts, quality control & audience reactions
Audience reaction audits of specific features/trailers
(These reports can be mixed and matched with each other to create one report)
The reports are designed to measure the guest's total movie experience. Each theater
can have their own unique set of data based on their operational needs.
This information gives management invaluable customer perspective and a measurable
quality of your operations results. This information becomes powerful over time as
cumulative data shows important trends and your guests opinions.
The information also provides opportunities to recognize outstanding employee
performance, management performance and training results. In many cases awards and
bonuses can be awarded based on these scores and subsequent improvements.
We also believe in celebrating the success of our top performer who achieved overall
excellence. This award is presented to the best movie theater at the end of every
quarter and one for the best overall movie theater of each year.
On-Site Trial Mystery Shop Evaluation
Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.
© 2018 MSP
Services, LLC, All Rights Reserved.
MSP Services, LLC