I agree to perform all shops to the best of my ability.
I agree to perform all shops with honesty and integrity.
I agree to submit all reports on or before the deadline.
I agree to honor all confidentiality agreements.
I agree to give immediate notice to the shopping company if I cannot perform a shop for any reason.
I agree to return follow up calls or e-mails in a timely manner.
I agree to keep paperwork and notes for at least 60 days in case questions arise by the client.
I will not perform a shop unless I have thoroughly read each question on the survey and the guidelines provided by the shopping provider.
I will not falsify or misrepresent reports.
I will not ask or encourage anyone to break confidentiality agreements with other firms for whom they conduct mystery-shopping assignments.
I will not use the media to publish complaints against vendors, clients, shoppers or mystery shopper providers.
I will not share information with others on which company shops which clients.
I will not share information with others on shopping fees and reimbursements for specific clients.
I will not share the results of a shop with others in order to protect the client’s confidentiality.
I will not perform any shops under the influence of illegal drugs, or prescription drugs that might impair my abilities.
I agree not to become inebriated or drink beyond the legal limits set forth in my state or perform any other activity that may cause harm to others or myself while mystery shopping.
I will not contact a client directly without approval of the shopping company.
I will not disrupt the normal business flow of an operation in the process of performing a shop (do not cause a scene).
I will not announce myself as a mystery shopper to the business being shopped unless given specific instructions by the shopping company to do so.
I will not accept a mystery shopping assignment for a business for which family, friends or I work for.
I will not list any shopping company I work for as an “employee” on any forms (especially unemployment forms) if I am hired strictly as an independent contractor for that company.
Shoppers are matched with assignments based on their certification status, education and skill set. If you are serious in about becoming a mystery shopper, we strongly urge you to apply through the MSPA and obtain your certification.