To-Go/Carry Out Mystery Shop Evaluation
At Mystery Shopper Pros we are committed to working with you so that we can
customize your restaurant mystery shopping program to meet your specific needs.
Determining length of time on the phone when placing order (includes hold time)
Checking order taker's knowledge of the menu
Confirming that the order taker up-sell any additional items, such as drinks, appetizers or dessert?
Ensuring that the customers order is packed accurately
Confirming that they receive enough plastic ware, sauce, napkins?
Evaluating the parking area for customers to park for carry-outs
Determining length of time that customers wait for the food at pick-up
Checking the accuracy of the order
Evaluating the quality of the food and pricing
Ensuring personnel comply with professional guidelines
Evaluating the overall customer service experience
(These reports can be mixed and matched with each other to create one report)
The reports are designed to measure the guest's total To-Go/Drive-In Experience. Each
restaurant can have their own unique set of data based on their operational needs.
This information gives management invaluable customer perspective and a measurable
quality of your operations results. This information becomes powerful over time, as
cumulative data shows important trends and your guests opinions.
The information also provides opportunities to recognize outstanding employee
performance, management performance and training results. In many cases awards and
bonuses can be awarded based on these scores and subsequent improvements.
We also believe in celebrating the success of our top performer who achieved overall
excellence. This award is presented to the best restaurant at the end of every quarter
and one for the best overall restaurant of each year.
On Site Trial Mystery Shop Evaluation
Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and fax it to: 973-551-7480.
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MSP Services, LLC